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Search our knowledge base or browse frequently asked questions to find the answers you need.
Training Centre
Courses and guides for teachers
Support Centre
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Business Case
ROI and implementation guides
Change Mgmt
Adoption strategies
Accessibility
inclusive learning tools
Video Tutorials
Step-by-step video guides
User Guide
Detailed platform documentation
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Frequently Asked Questions
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner and follow the registration process. You'll need to provide your email and create a password.
What age groups is Dray's Learning Hub suitable for?
Our platform covers Key Stage 2 through Key Stage 5, suitable for students aged 7-18. This includes GCSE and A-Level preparation.
How can my school access the platform?
Schools can join our pilot programme to experience the full platform. Contact our team to discuss your school's requirements and get started.
Using the Platform
How does the AI tutor work?
Our AI tutor adapts to your learning style and pace, providing personalised explanations, practice problems, and feedback in real-time.
Can I track my progress?
Yes! Your dashboard shows detailed progress tracking, including completed lessons, quiz scores, and time spent learning.
How do I access different subjects?
Navigate to the "Subjects" section from your dashboard to browse and select from our available courses.
Technical Support
What browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using Chrome.
Can I use the platform on mobile devices?
Yes! Our platform is fully responsive and works on tablets and smartphones through your web browser.
I'm having trouble logging in. What should I do?
Try resetting your password using the "Forgot Password" link. If issues persist, contact our support team.
Billing & Subscription
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. Enterprise customers can also pay by invoice.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period.
Do you offer discounts for schools?
Yes! We offer special pricing for schools and educational institutions. Contact our sales team for more information.
Still need help?
Our dedicated support team is ready to assist you. We typically respond within 24 hours.