Support Center
Get help when you need it with our comprehensive support system
Based on 10,000+ support interactions
For live chat support
Issues resolved on first contact
Dedicated support professionals
Choose Your Support Channel
Live Chat
Instant support from our team
Phone Support
Speak directly with our experts
Email Support
Detailed support via email
Screen Share
One-on-one guided assistance
Support Plans
Standard Support
Included with all plans
- Live chat support
- Email support within 4 hours
- Documentation access
- Community forum access
Priority Support
Enhanced support for schools
- Priority live chat
- Phone support
- Email response within 1 hour
- Dedicated account manager
- Training session credits
Enterprise Support
Complete support for large organizations
- Dedicated support team
- Custom training programs
- Priority phone support
- Quarterly business reviews
- Custom SLA agreements
Frequently Asked Questions
Account & Setup
How do I link student accounts to my school?
Generate a school code from your admin dashboard and share it with students for secure account linking.
Why is my school verification pending?
School verification typically takes 1-2 business days. Check your email for any requested documentation.
How do I reset user passwords?
Administrators can reset passwords from the user management section in the admin dashboard.
Technical Issues
AI video generation is not working
Check your credit balance and ensure content meets our guidelines. Try shorter prompts if issues persist.
Unable to access dashboard
Clear your browser cache and try again. If issues persist, check your internet connection.
Slow platform performance
Platform performance depends on your internet connection. Try refreshing the page or switching networks.
Billing & Payments
Payment failed or declined
Check your payment method details and ensure sufficient funds. Contact your bank if issues persist.
How do I cancel my subscription?
Navigate to billing settings in your dashboard and click "Cancel Subscription".
Can I get a refund?
Refunds are available within 30 days of subscription. Contact support for refund processing.
Additional Resources
Documentation
Comprehensive guides and technical documentation
Community Forum
Connect with other users and share experiences
Video Tutorials
Step-by-step video guides for all features
Still Need Help?
Our support team is standing by to help you succeed with Dray's Learning Hub