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Support Centre

We're Here to Help

Get help when you need it with our comprehensive support system. Choose the channel that works best for you.

98.5%
Customer Satisfaction

Based on 10,000+ support interactions

2.3 min
Average Response Time

For live chat support

89%
First Contact Resolution

Issues resolved on first contact

24/7
Dedicated Agents

Always here when you need us

Choose Your Support Channel

Live Chat

Instant support from our actual humans

Available24/7
ResponseUnder 2 minutes

Phone Support

Speak directly with our experts

AvailableMon-Fri, 9am-5pm
ResponseImmediate

Email Support

Detailed asynchronous support

Available24/7
ResponseWithin 4 hours

Screen Share

One-on-one guided assistance

AvailableBy appointment
ResponseSame day

Support Plans

Standard Support

Included with all plans

Included
  • Live chat support
  • Email support within 4 hours
  • Documentation access
  • Community forum access
Recommended

Priority Support

Enhanced support for schools

£25/month
  • Priority live chat
  • Phone support
  • Email response within 1 hour
  • Dedicated account manager
  • Training session credits

Enterprise Support

Complete support for large organizations

Custom
  • Dedicated support team
  • Custom training programs
  • Priority phone support
  • Quarterly business reviews
  • Custom SLA agreements

Common Issues & Solutions

Account & Setup

How do I link student accounts to my school?Medium
Generate a school code from your admin dashboard and share it with students for secure account linking.
Why is my school verification pending?Low
School verification typically takes 1-2 business days. Check your email for any requested documentation.
How do I reset user passwords?Medium
Administrators can reset passwords from the user management section in the admin dashboard.

Technical Issues

AI video generation is not workingHigh
Check your credit balance and ensure content meets our guidelines. Try shorter prompts if issues persist.
Unable to access dashboardHigh
Clear your browser cache and try again. If issues persist, check your internet connection.
Slow platform performanceMedium
Platform performance depends on your internet connection. Try refreshing the page or switching networks.

Billing & Payments

Payment failed or declinedHigh
Check your payment method details and ensure sufficient funds. Contact your bank if issues persist.
How do I cancel my subscription?Medium
Navigate to billing settings in your dashboard and click "Cancel Subscription".
Can I get a refund?Low
Refunds are available within 30 days of subscription. Contact support for refund processing.

Additional Resources

Documentation

Comprehensive technical guides and API references.

Community

Connect with other educators and share best practices.

Tutorials

Step-by-step video guides for all platform features.